Explore Shop

Refund and Returns Policy

Last updated: January 21, 2025

Overview

At GeoDeco Bash, we take pride in creating high-quality personalized gifts and artwork. We understand that sometimes issues may arise, and we want to ensure your complete satisfaction with our products and services.At GeoDeco Bash, we take pride in creating high-quality personalized gifts and artwork. We understand that sometimes issues may arise, and we want to ensure your complete satisfaction with our products and services.

Custom and Personalized ItemsCustom and Personalized Items

Custom Orders

  • Due to the personalized nature of our products, we generally cannot accept returns for custom-made items unless they are damaged or defective
  • Each piece is uniquely created based on your specifications
  • Please review your order details carefully before confirming

Quality Guarantee

We guarantee that all items will:

  • Match the approved design specifications
  • Be free from manufacturing defects
  • Use the materials as described in the order
  • Meet our high-quality standards

Damaged or Defective Items

Reporting Damage

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery
  2. Provide detailed photos of the damage
  3. Include your order number in all correspondence

Our Response

We will:

  • Respond to your claim within 24 business hours
  • Review provided evidence
  • Offer either a replacement or refund based on the situation
  • Cover return shipping costs for damaged items

Refund Process

Eligible Refunds

Refunds will be issued for:

  • Damaged items upon receipt
  • Items that significantly differ from the approved design
  • Orders cancelled before production begins
  • Incorrect items received

Refund Timeline

  • Initial review: 1-2 business days
  • Processing time: 5-10 business days
  • Credit card refunds: 2-5 additional business days to appear in your account
  • Bank transfers: 3-7 business days

Refund Methods

Refunds will be issued to:

  • The original payment method
  • Store credit (if preferred)
  • Alternative payment method (in special cases)

Non-Refundable Items and Costs

The following are non-refundable:

  • Shipping costs (unless item was damaged or incorrect)
  • Custom design fees
  • Rush order fees
  • Gift wrapping charges
  • Items altered or damaged by customer

Order Cancellation

Before Production

  • Full refund available if cancelled before production begins
  • Production typically starts 24 hours after order confirmation

During Production

  • Orders cancelled during production may be subject to a partial refund
  • Materials and labor costs may be deducted

Exchange Policy

Available Exchanges

We offer exchanges for:

  • Non-custom items within 14 days
  • Damaged items
  • Incorrect items received

Exchange Process

  1. Contact customer service
  2. Receive return authorization
  3. Ship item back in original packaging
  4. Choose replacement item
  5. Receive new item

Shipping Returns

Return Instructions

  • Pack items securely in original packaging
  • Include order number and return reason
  • Use tracking number for shipment
  • Ship to provided return address

Return Shipping Costs

  • Customer responsible for return shipping unless item was damaged/defective
  • We cover shipping for replacement items in case of damage
  • International return shipping costs vary by location

Contact Us

For all returns and refunds inquiries:

  • Email: returns(at)geodecobash.cy
  • Phone: 99143626
  • Response time: Within 24 hours

Rights Reserved

We reserve the right to:

  • Update this policy at any time
  • Request additional information
  • Make final decisions on returns/refunds
  • Refuse returns that don’t meet our criteria

Questions?

If you have any questions about our Returns and Refunds Policy, please contact our customer service team. We’re here to help ensure your satisfaction with our products and services.